Saturday, March 24, 2012
Dear Target, Parent's are People Too!
All this is a big set up to today's events.
It's a rainy, icky day today so after Little Gym I met Matt at Target. I've been needing to pick up some walking gear (I'm still wearing my maternity yoga pants and they just aren't cutting it anymore). A couple of friends told me the Champion line at Target was pretty solid gear.
Matt and I split up -- he took Sam to look for some things for his car and I took Will into the active wear. I spent a while going through the racks and picking out a cart full or shirts and pants and other necessities to try on. Will was on his best behavior (a rare and very welcome occurrence).
When I went to try them on the woman at the counter told me I could not take my cart with me. I looked from Will to her and back to Will. I asked her how people with small Children could try on clothes. She rolled her eyes at me and said "Fine, but you can only take in 6 things and you must leave the rest out here."
OK, great. Thanks - I could do that. Just give me a minute to sort my cart load of clothes into piles of 6. Once I had my piles sorted and the first 6 ready to go I turned back to her and asked her if there was somewhere I could put the rest of the clothes while I tried on the 6 I was allowed.
Another eye roll (my temperature started to rise). She told me if I left them out there someone could take them and put them away. This lady was definitely not interested in trying to make this easy for me which I pointed out to her. She went on to tell me that she "was just telling me where I couldn't leave them." I countered that I had not asked where I couldn't leave them but had asked where I COULD leave them. She repeated that if I left them out someone could put them away.
This was going nowhere fast and admittedly I was growing angry.
It ended with me leaving my five neat piles of six articles a piece on her counter and letting her know that her customer service left much to be desired.
On may way out I raised it to the manager who assured me that the actions did not represent Target's philosophy. Nice to know but it didn't make me feel much better. It was a complete waste of an hour. I had a tired and hungry baby but nothing to show for it.
Listen, I know everyone's time is stretched to the max, I'm not the first or the last person who is juggling work and kids and home and life. I don't expect special accommodations. I'll follow the rules. But I'm a mom. I'm rarely not attached to at least one of my kids and I still need to get things done efficiently. And the fact that this woman today made me feel like such a burden on her really got me hot. I was in TARGET for the love of all things. I would venture to say that a hefty portion of their profits come from parent's of kids - they have one of the largest baby sections outside of Babies R Us.
So I left Target with an empty cart -- no walking gear and Target lost my business. I'm one mom - so I know I don't mean much in the grand scheme of things to Target but it left a sour taste in my mouth and will have me looking to other options before going back there again.